Palmetto Reef guarantees that all corals should arrive alive. In the event of DOA, Palmetto Reef must be contacted within 1 hour after receiving the package from the shipping company. Clear photos must be taken of the dead coral inside the closed bag and again outside. No credit will be given if there are not both types of pictures sent within 1 hours of receiving corals. There are no refunds or returns on live purchases. We do not issue refunds back to the credit card or any credit towards shipping. Verified DOA Pictures will receive credit towards next purchase. Every tank's parameters vary, and unfortunately the life of the coral is out of our hands once it is in your tank, and no credit or refunds can be given for losses.
If corals are DOA due to shipping related issues that are not under the control of Palmetto Reef or the Purchaser, credit will be given towards future purchase. We ask that in the case of any delays or damages to the package, you are expected to take all steps possible to file a claim with the shipping company.
If corals are being shipped to an airport or pick-up center, The Package must be picked up within 30 minutes from the time of being available for pick up, or it will not be covered under our DOA Policy. If you miss your initial package delivery pick up, you are not covered under the DOA Policy.
Coral Purchases will be shipped by Priority Overnight (10:30am arrival) on your day of choice Tuesday-Thursday. Please call the store at (803)-414-4223 for other possible options or questions.